At times a defendant / offender will dispute a debt for a variety of reasons. When AMS is notified of a dispute, we immediately cease activity on the disputed debt or portion thereof. AMS then verifies with the court that the debt or warrant is still outstanding before resuming collection efforts. AMS contacts the defendant to advise him/her what the court finds. This process serves to clear bookkeeping errors, locate misapplied payments, and resolve disputes between a court’s records and what the defendant shows. When a client requests the return of an account, AMS immediately discontinues all collection activity. AMS suspends all activity on an account, without any charge whatsoever to the clients when any of the following occur:

• The defendant is arrested
• The court dismisses the case
• The defendant is found to be deceased
• The defendant is incarcerated for a long duration of time
• The account was sent to AMS in error
• The clients decides not to pursue the matter