The following is our flow for communications to the defendants / offenders, to ensure timely connections for rapid payments of outstanding debts and better success with our recovery efforts on your behalf: 

Collection Letters
AMS utilizes a series of four letters available in English and Spanish.  A detachable payment coupon and a basic return envelope are standard with our collection notifications, making it as easy and convenient as possible for the defendants / offenders to send you the payment.  Our toll free number is also available for defendants / offenders wishing to inquire about the demand.

Each successive letter is slightly more severe than the previous. As such, the defendant / offender is subject to much more serious consequences. In addition each letter is custom written based upon your specifications.  Our research shows that they are significantly more effective than a standard collection agency or attorney letter, and result in higher collection rate.

AMS will work with YOU to customize letters to YOUR requirements and specifications.   

Phone Recovery

While written contacts are an important part in the Recovery process, speaking directly to the defendant / offender is by far the most effective communication tool.  Our telephone collectors advise the defendant / offender of their opportunity to resolve the debt voluntarily and let them know that this opportunity must be handled by phone or mail immediately.

We also utilize state of the art predictive dialer solutions to be more efficient with our time and efforts.

Telephone contact with a defendant / offender begins immediately upon receipt of a case.  Our skilled bold staff is on the job for you - making calls Monday through Friday from 7:00 am to 7:00 pm and Saturday 8:00 am to 12:00 pm CDT.  

Resolving the Issues

Our accounts receivable staff members are always very polite, helpful, and cooperative in seeking a complete resolution of the matter.  Our goal is to collect the full amount owed to YOU without alienating or offending the defendant / offender.

AMS believes in the importance of continued telephone efforts to contact debtors.  Our telephone collectors are consistent in dealing with defendants / offenders in a reasonable, polite, yet firm, business-like manner.  They are also experts at working with the designated contact person with organization, as it is often necessary to verify information if a defendants / offenders disputes the debt.  If the debtor claims to have already paid the fine or served time in jail, had the case dismissed, performed community service, or took a defensive driving course, no need to worry, we’ll have the information you’ll need.  

Convenient Payment Options

In every case, AMS requests that the defendant / offender immediately pay the full amount owed.  While payment in full is our goal, it is impractical to expect every defendant / offender to be in a position to do so immediately.  Obviously we are dealing with individuals who have already failed to take care of their obligation, and in most cases have a failure to appear charge pending.  Many do not have the funds to pay the fine and thus, do not go to court for fear of being arrested.  This is particularly true as fines and court costs are continually increasing.  Whether it is illness, unemployment, poverty, divorce, incarceration, etc., some defendant / offender we contact are in circumstances which make them unable to pay the full amount immediately.  For these cases payment plans are the best option. 

AMS will set up a payment plan that will work for the defendants / offenders, and start getting the fine paid off quickly.

Payment Methods 

• All Major Credit cards including, Visa, Master Card, Discover Card, or American Express.
• Money gram
• Electronic draft payments

Payments can be sent to you for management or can be collected and processed online by AMS.  If you choose to have AMS collect the payment for you, the payment will be distributed to you along with reports on a monthly basis.  We also fax and email daily reports to our active clients on payments we have received to our office. AMS also receives check, cashier’s check or money order payments by mail direct to our office.

AMS provides payment via our secure website at http://www.paytoday.us

• Our website is ‘available’ 24 hours a day, 7 days a week for your debtor to pay their amount due via electronic draft or credit card
• All monies collected through the mail will be deposited into AMS’ client account along with the electronic funds we receive
• You may also directly receive the payment in your own facilities